THE SEVEN ESSENTIAL STEPS FOR AN EFFECTIVE APOLOGY vs The Rules Don’t Apply to Me
In an excellent article in The Jury Expert http://www.astcweb.org/public/publication/article.cfm/1/22/2/The-Rules-Do-Not-Apply-to-Me Elizabeth Foley, a partner in Zagnoli, McEvoy, Foley, a jury consulting firm, has written an article entitled "The Rules Don’t Apply to me." Ms Foley lists seven things that are necessary for a full and complete apology. She says leaving out any of one of these steps means the apology is not effective. Here are the steps: Acknowledge what you did wrong Take responsibility for your actions Acknowledge the impact your actions…